Business
Business 1-Plan
- You'll have to promise to stay with T-Mobile for a minimum term of 12, 24 or 36 months, pass our standard credit check and register as a business customer. You may have to pay a deposit.
- Choose how many people will be on your plan and then add bundles of services for all users to share. You'll have to take a bundle of at least 250 minutes. You can have up to 250 people on your plan and all of them must be on the same length of minimum term.
- Your minimum term is applied to the charge for each person on your plan and for your minutes bundle. The minimum term for your minutes bundle will always be renewed whenever you upgrade or renew a user on your plan.
- Minutes bundles are for calls to local and national numbers, to customers of any UK mobile network numbers and for calls to international Zones 1, 2 or 3 from the UK. International calls to premium rate and non-geographic numbers aren't included in your bundle. Text bundles are for texts to customers of any UK mobile network and to local and national numbers from the UK. Local or national numbers start with 01, 02 or 03 but don't cover Jersey, Guernsey and the Isle of Man.
- When you are in the UK you can check your voicemail for free. Data bundles are for web'n'walk internet on your phone (3G coverage is needed) or mobile broadband in the UK (HSDPA coverage is needed). Your colleagues on the plan can call each other at no extra cost when they're in the UK only.
- Join on a 24 or 36 month contract and get unlimited calls to UK landline numbers and unlimited texts to all UK landline and mobile numbers. Unlimited landlines are to local or national numbers starting with 01, 02 or 03 except Jersey, Guernsey and the Isle of Man. Unlimited texts are the same as inclusive texts and are for normal use on a handset.
Pay Monthly
To join our SIM Only or Pay Monthly plans, you'll have to pass our standard credit check. If you choose a Pay Monthly plan you'll have to promise to stay with us for 18 or 24 months. If you choose a 12 month SIM Only plan, you'll have to promise to stay with us for 12 months. If you choose a 30 day SIM Only plan and decide to upgrade or cancel your plan, you'll need to give 30 days notice to us by phone.
If you choose any SIM Only plan, calls to customer services on 150 from your T-Mobile phone cost 25p if you speak to an advisor. You'll need a compatible mobile which may mean your phone needs unlocking. Your previous network provider may charge you to do this. If you choose a SIM Only Fixed plan and you want to text or make a call which isn't included in your plan, then you'll need to top up first like a pay as you go customer (other terms also apply).
Your monthly payment is for your inclusive minutes and texts from the UK to the customers of UK mobile networks and numbers starting with 01, 02 & 03 at any time. This doesn't cover Jersey, Guernsey and the Isle of Man.
New customers joining us on a current SIM Only or Pay Monthly plan from 1 February 2010 can choose to get a flexible booster included as part of their plan. If you choose a SIM only Fixed plan, you can only choose unlimited texts when you join us, but you can change to another booster from 1 March 2010. You can choose one flexible booster at a time from our current range and it applies from when you make your choice. You can change it once every 30 days, counting from the last time that you changed it. To change your choice of booster, just send us a text with the code of your new choice. We'll send you a text when your new booster is ready to use. A fair use policy applies to internet on your phone and other legal stuff applies to each booster, check it all out at www.t-mobile.co.uk.
If you choose a Pay Monthly plan which includes internet on your phone, you'll need internet coverage, check it at t-mobile.co.uk/streetcheck. Remember that you can only use internet on your phone in the UK and you can't use your phone as a modem or use internet on your phone for peer to peer file sharing, instant messaging or making internet phone calls. *Internet on your phone comes with a fair use policy of 1GB a month. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use your booster, depending on how often you go over your amount and by how much. If you remove your booster and then use internet on your phone you'll automatically be charged our daily rate, see t-mobile.co.uk.
You'll have to promise to stay with us for 18 or 24 months and pass our standard credit check.
Your monthly payment is for your inclusive minutes and texts from the UK to the customers of UK mobile networks and numbers starting with 01, 02 & 03 at any time. This doesn't cover Jersey, Guernsey and the Isle of Man.
New customers joining us on a current Pay Monthly plan from 1 February 2010 get a flexible booster included as part of their plan. You can choose one flexible booster at a time from our current range and it applies from when you make your choice. You can change it once every 30 days, counting from the last time that you changed it. To change your choice of booster, just send us a text with the code of your new choice. We'll send you a text when your new booster is ready to use. A fair use policy applies to internet on your phone and other legal stuff applies to each booster, check it all out at www.t-mobile.co.uk.
If you choose a Pay Monthly plan which includes internet on your phone, you'll need internet coverage, check it at t-mobile.co.uk/streetcheck. Remember that you can only use internet on your phone in the UK and you can't use your phone as a modem or use internet on your phone for peer to peer file sharing, instant messaging or making internet phone calls. *Internet on your phone comes with a fair use policy of 1GB a month. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use your booster, depending on how often you go over your amount and by how much. If you remove your booster and then use internet on your phone you'll automatically be charged our daily rate, see t-mobile.co.uk
SIM Only 30 day
To join our SIM only 30 day plan you'll have to pass our standard credit check. Your monthly payment is for your inclusive minutes and texts from the UK to the customers of UK mobile networks and numbers starting with 01, 02 & 03 at any time. This doesn't cover Jersey, Guernsey and the Isle of Man.
Calls to customer services on 150 from your T-Mobile phone cost 25p if you speak to an advisor. If you decide to upgrade or cancel your contract you'll need to give 30 days notice to us by phone. You'll need a compatible mobile which may mean your phone needs unlocking. Your previous network provider may charge you to do this.
We'll need to run some standard credit checks and some services may not be available to you if your credit score falls below a certain level.
New customers joining us on a current SIM Only 30 day plan from 1 February 2010 can choose to get a flexible booster included as part of their plan. You can choose one flexible booster at a time from our current range and it applies from when you make your choice. You can change it once every 30 days, counting from the last time that you changed it. To change your choice of booster, just send us a text with the code of your new choice. We'll send you a text when your new booster is ready to use. A fair use policy applies to internet on your phone and other legal stuff applies to each booster, check it all out at www.t-mobile.co.uk.
SIM Only 12 month
To join our SIM only 12 month plan you'll have to promise to stay with us for 12 months and pass our standard credit check. Your monthly payment is for your inclusive minutes and texts from the UK to the customers of UK mobile networks and numbers starting with 01, 02 & 03 at any time. This doesn't cover Jersey, Guernsey and the Isle of Man.
Calls to customer services on 150 from your T-Mobile phone cost 25p if you speak to an advisor. You'll need a compatible mobile which may mean your phone needs unlocking. Your previous network provider may charge you to do this.
New customers joining us on a current SIM Only 12 month plan from 1 February 2010 can choose to get a flexible booster included as part of their plan. You can choose one flexible booster at a time from our current range and it applies from when you make your choice. You can change it once every 30 days, counting from the last time that you changed it. To change your choice of booster, just send us a text with the code of your new choice. We'll send you a text when your new booster is ready to use. A fair use policy applies to internet on your phone and other legal stuff applies to each booster, check it all out at www.t-mobile.co.uk.
SIM Only Fixed 30 day plans
To join our SIM only Fixed 30 day plan you'll have to pass our standard credit check. Your monthly payment is for your inclusive minutes and texts from the UK to the customers of UK mobile networks and numbers starting with 01, 02 & 03 at any time. This doesn't cover Jersey, Guernsey and the Isle of Man.
Calls to customer services on 150 from your T-Mobile phone cost 25p if you speak to an advisor. If you decide to upgrade or cancel your contract you'll need to give 30 days notice to us by phone. You'll need a compatible mobile which may mean your phone needs unlocking. Your previous network provider may charge you to do this.
If you want to text or make a call which isn't included in your plan, then you'll need to top up first like a pay as you go customer. When you spend that top up we will treat you like a pay as you go customer but your SIM Only plan charges will apply. Some services will be added to your bill rather than taken from your top-up. We will tell you if that's going to happen.
We'll need to run some standard credit checks and some services may not be available to you if your credit score falls below a certain level.
New customers joining us on a current SIM Only Fixed 30 day plan from 1 February 2010 get a flexible booster included as part of their plan. You can only choose unlimited texts when you join, but you can change to another booster from 1 March 2010. You can choose one flexible booster at a time from our current range and it applies from when you make your choice. You can change it once every 30 days, counting from the last time that you changed it. To change your choice of booster, just send us a text with the code of your new choice. We'll send you a text when your new booster is ready to use. A fair use policy applies to internet on your phone and other legal stuff applies to each booster, check it all out at www.t-mobile.co.uk.
Business Unlimited
Join Business Unlimited with us on a 24 month pay monthly plan before 31 July 2010 in store, over the phone or online and pay just £17.50 a month rather than £35 a month for the first 3 months. This offer isn't available on top of any other offer and you will lose your discount if you move plan within the first 3 months.
Comparison in March 2010 of the published effective per user monthly prices of the other UK networks for 24 month plans for up to 8 users which include: unlimited (or up to unlimited) calls and texts to UK mobiles and landlines, unlimited UK internet and unlimited BlackBerry email. Vodafone price of up to £51.50 per user a month applies to 2 users, the cost for 8 users is £45.88 per user a month. Excludes promotions
All prices exclude VAT. You'll have to promise to stay with T-Mobile for a minimum term of 24 months, pass our standard credit check and register as a business customer. You may have to pay a deposit.
When you're in the UK you can check your voicemail for free. You'll also get free conference calls in the UK for up to 20 participants at any time. Remember that the other conference participants will just pay up to the cost of calling a T-Mobile number.
Business Unlimited gives you unlimited inclusive minutes and unlimited texts from the UK to customers of UK mobile networks and numbers starting with 01, 02 & 03 at any time. This doesn't cover Jersey, Guernsey and the Isle of Man. A fair use policy applies to the use of unlimited minutes. So, if the average use on your account is over 1800 minutes a month per user, we may ask you to reduce the usage on your account so that we can protect our network for all our customers. If you fail to reduce your usage, we reserve the right to ask you to move your account to another, more appropriate, price plan.
You can choose either BlackBerry Instant email or BlackBerry Business email. If you choose BlackBerry Business email, installation charges of up to £150 may apply if you don't install the Business Email Server Express software yourself.
A fair use policy of 1GB a month also applies to the use of BlackBerry email. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use your plan, depending on how often you go over your amount and by how much.
For mobile internet you'll need internet coverage, check it at t-mobile.co.uk/streetcheck. Remember that you can only use internet in the UK and you can't use your phone or Blackberry as a modem or use internet for peer to peer file sharing or making internet phone calls.
You can have up to 100 Business Unlimited plans on your account.
Next day replacement
If you are a registered T-Mobile Business customer with a handset bought from T-Mobile, next day replacement is available for you for the length of the manufacturer's warranty applicable to your handset ("handset" includes a Blackberry, Mobile Digital Assistant or Personal Digital Assistant and accompanying accessories).
Just so you know, the terms of any Corporate Master Agreement will take precedence over this agreement.
We recommend that you check through the terms of the manufacturer's warranty before you report a fault.
If you need to report a fault with your handset, please contact T-Mobile customer services. You can speak to them by calling 150 from your T-Mobile phone or 0845 412 5000 from a landline (landline calls are charged at local rates if you're a BT customer, but if you're with another provider it may cost a bit more, so do check).
Working days are 8am to 6pm Monday to Friday. You'll need to report any faults to us on a working day to qualify for next working day replacement. Reports received after 6pm will be processed on the next working day.
We can only accept reports from the authorised account user(s) who are also able to answer the appropriate security questions.
To get a replacement you'll need to send us all the equipment (faulty or otherwise) that we ask for from you.
If your phone is faulty, you should return it to us without the SIM card.
The replacement handset remains the property of T-Mobile until any repair charges (as set out below) are paid in full. We will confirm the address (UK only) for courier collection of your faulty phone and also for delivery of your replacement phone. The courier will try to exchange handsets and if this is not successful, then a card will be left giving details of how to rearrange the exchange. If this is not done within 5 working days, the replacement phone will be returned to us and you will need to contact us to request the exchange.
nce collected, we (and/or our agents) will assess the nature of the handset fault.
We will let you know by letter within 14 days of the handset exchange if the repairs to your handset are not covered by the manufacturer's warranty. If they aren't, we will charge you the costs of repairing that handset. If the handset is not capable of repair, we reserve the right to charge you the equivalent purchase price of the handset (on a handset only basis and at our discretion). This charge will be applied to your next bill. In the event that you do not pay that charge, we have the right to terminate your agreement and/or to blacklist the replacement handset. You are not able to take advantage of Next day phone replacement if your account is in arrears, suspension, collection, or if you have given notice to terminate your agreement with us.
Therefore we suggest you back up any data that you want to hold on to from the handset memory to the SIM card (e.g. contacts) and/or to a personal computer (e.g. pictures).
We reserve the right to provide reconditioned handsets as replacement handsets and to provide replacement handsets of a similar specification to the faulty handset if an identical model is not available.
These terms do not affect the terms of your telephone service agreement with us.
Your statutory rights are unaffected
