Know the cost of using your phone and internet abroad
Just in time for your summer holidays, we're changing our rates
for using your phone abroad.
Cheaper calls, texts and data in Europe from 28 June
We've cut our prices to make sure we continue to comply with the European Union regulations on the charges for calls, texts and data within EU countries and territories.
Please check below to see the new prices for making and receiving calls, sending texts and using voicemail in the following countries:
Group 1: Austria, Azores, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Isle of Man, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Madeira, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (inc Balearics), Sweden.
Group 2: Canary Islands (Spain), French Guyana, Gibraltar, Guadelope, Guernsey, Jersey, Iceland, Liechtenstein, Martinique, Norway, Reunion, San Marino, St Barthelemy and St Martin (French West Indies territories), Vatican City.
| Current Cost | Group 1 Cost from 28 June |
Group 2 Cost from 28 June |
|
|---|---|---|---|
| Making a call (per minute) |
43p | 38p | 33p |
| Receiving a call (per minute) |
19p | 14p | 12p |
| Receiving a voicemail message (per minute) (from 1 July) |
19p | Free | Free |
| Retrieving a voicemail message (per minute)(from 1 July) |
43p | 38p | 33p |
| Sending a text (per text) |
11p | 10p | 9p |
| Receiving a text (per text) |
Free | Free | Free |
No more scary bills for going online in Europe
Euro Internet and Broadband Boosters
On 1 March we introduced Euro Internet and Euro Broadband Boosters for using internet and email in European countries, making it better value to surf while you're away.
Whenever you try to access and use any internet services in Europe, either on your phone or on your laptop, you'll need to buy a booster - we'll show you a page on your laptop or text you to tell you how to do this.
If you've got a BlackBerry, please read the section below, as you won't need these boosters.
Find out more about Euro BoostersBlackBerry users
Feel free to use BlackBerry® Mail, internet or other data services without worrying about big bills - from 1 July customers who use their BlackBerry in Europe will never be charged more than £48 each month. You won't need to add a booster for this service, it is part of your package if you have a BlackBerry.
| Current Cost | Cost from 1st July | |
|---|---|---|
| Using data abroad | £4 per day (maximum £124 per month) | £4 per day (maximum £48 per month) |
Voicemail in Europe is cheaper
From 1 July you won't be charged when someone leaves you a voicemail while you're in Europe, so you don't have to turn off your voicemail when you're away. You'll be charged the same for picking up voicemail in Europe as you would be for a normal call when you're abroad.
If you're travelling outside Europe, you'll still be charged when someone leaves you a message, so you can turn off your voicemail if you don't want to be charged.
Our new Rest of the World calling zone
Due to the high costs that we incur to support customers using their phones when abroad in certain countries, from 28 June we're changing the rates for making and receiving calls to the following countries:
The Bahamas, Benin, Cape Verde, Chad, Congo (Republic of the), Cuba, Djibouti, Falkland Islands, Kuwait, Laos, Maldives, Mongolia, Republic Of Palau, Uzbekistan, Tajikistan, Tunisia, Turkmenistan.
| Current Cost | Cost from 1st July | |
|---|---|---|
| Making a call | £1.50 | £2.50 |
| Receiving a call | £1.50 | £2.50 |
Call charges to 118 118
And finally we wanted to let you know that 118 118 have increased their charges. From 1 June calls to this service will now cost £2 a minute. Calls to all other 118 numbers will stay the same.
List of European countries
Austria, Azores, Belgium, Bulgaria, Canary Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guyana , Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Liechtenstein, Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Slovakia, Slovenia, Spain (inc Balearics), Sweden & Vatican, St Barthelemy and St Martin (French West Indies territories).
