Inappropriate content
We've developed a system called Content Lock which helps prevent children from accessing 18-rated material. Content Lock has three settings: On; Moderate and Off. All mobiles, USB sticks and data cards are sold with Moderate Content Lock already applied, free of charge.
What is Content Lock?
With Content Lock on, you won't be able to access any unmoderated [and interactive] user generated sites, chatrooms and 18-rated material from the internet, t-zones (our downloads portal) and third party shortcodes. Moderate Content Lock still restricts access to all 18 rated material, but allows most social networking sites such as Twitter and unmoderated user generated content sites such as Youtube, Flickr etc.
The Independent Mobile Classification Body classifies content as '18-rated' or 'unclassified'
Types of websites that can't be accessed when Content Lock is on, include:
- Unmoderated social networking sites
- Unmoderated chatrooms
- Sites with persistent bad language
- Visual material of a sexual nature
- Horror content
- Extremely violent content
Tip: Your child may also receive content directly from other people, for example in text messages or picture messages. We can't filter any of that privately sent content. You should therefore discuss with your child the types of content you'd be unhappy for them to receive or share with others.
How to apply Content Lock
Children are at high risk of coming into contact with inappropriate content when they are given a second hand phone where Content Lock has been turned off. If you give a T-Mobile phone to a child, it's your responsibility to make sure Content Lock is turned on again before you give it to them.
You can find out whether Content Lock is on or off on your phone by either, calling 1818 or by calling Customer Services on 150 or from My T-Mobile.
If you find that Content Lock is off and you want to turn it on before giving the phone to your child, you can do this simply by texting STRICT to 879.
To switch to Moderate Content Lock .i.e give your child access to Youtube, Twitter and other similar content, but not 18 rated content, text MODERATE to 879.
How to remove Content Lock
Moderate Content Lock is automatically applied to all our devices however, you can ask to have Content Lock removed if you can prove that you're over 18. There are various simple ways by which you can you can verify your age and remove Content Lock
- Call 1818 from your T-Mobile phone and enter in your credit card details,
- Enter your credit card details in the web page that appears when you access a site blocked by Content Lock.
- Login to My T-Mobile and remove Content Lock (pay monthly customers only)
- Visit a T-Mobile store with a proof of ID such as a. driving licence, credit card or passport
- Or call 150
If Content Lock is turned off using a credit card, a £2 charge is applied and then recredited immediately to that credit card. The transaction will appear on the card holder's next credit card statement as 'Content Lock Removed'.
